Disclosure

SATISFACTION GUARANTEE

At BloominFlowers.com, your satisfaction is our first priority. If you are not completely satisfied with the quality of one of our products, please Email us immediately, and we will cheerfully provide a replacement or make other appropriate arrangements.

If you have made an order with us and decide to cancel your order please contact us immediately and we will refund your money if the flower arrangement has not already been delivered.

PRIVACY

BloominFlowers.com uses a company called DirectOne for all secure transactions. DirectOne provide a secure payment facility with real-time credit card payments. Quote: "DirectOne provides secure collection and transfer of credit card information from the customer to the bank giving both the customer and the merchant total confidence that the payment is secure."

All customer information is held in the strictest confidence. We do not sell or trade this data to outside companies. We only use this information to fulfill your order. Credit card information will be destroyed after a specified time in accordance with general banking practices.

Order and Delivery Information

DELIVERY DETAILS IN AUSTRALIA

• Same day delivery is available (Monday - Friday) if orders are received before 1pm (EST), excluding peak floral periods. Orders received after 1pm (EST) will be delivered the following day.
• Saturday delivery is available on all orders received before 6pm (EST) on Friday, excluding peak floral periods. Orders received after 6pm (EST) Friday, will be delivered Monday morning.
• Deliveries to remote country areas may incur a delay of up to two days.
• Requests for specific delivery times will be taken, but unfortunately cannot be guaranteed.
• Unfortunately, deliveries are not available on Sundays or public holidays.
• During peak floral periods such as Christmas, Easter, Mother's Day and Valentine's Day, all orders should be placed at least two days in advance to ensure timely delivery.

SERVICE AND HANDLING

Service charges are included in the price of all flowers and gift baskets.

• Cost of deliveries within Australia is included in the prices listed
• GST is included in the prices listed
• International deliveries will incur a charge of $16.00. No GST will be added.

HOW TO ORDER OVER THE INTERNET

1. You can order directly from our home page by choosing an occasion on the left hand side of our site. This navigation list will be available throughout the site.
2. This will open up the category page and allow you to view thumbnail images of a selection of floral arrangements. To view a larger image, either click the image or click the Enlarge Image text under the thumbnail. A window will pop up with the enlarged image, once you have viewed the large image you can close the window by clicking the small cross ( x ) in the top right hand corner of the pop up window.
3. Once you are happy with your selection, click on the "Order" button located under the thumbnail. This will take you to the order form.
4. As you proceed through the order form, make sure to double check that all the information is correct, including the recipient and sender information.
5. Once you have clicked the "Submit" button you will be taken to a secure site supplied by 'DirectOne' where you must check that all the information you supplied is correct. At the bottom of this form please enter your credit card details.
6. Once you have submitted your payment you will be presented with a receipt which you may wish to print for your references. You may have also asked for a receipt to be emailed to you which you will receive at the same time. Our Florist will then receive your order and process it straight away.

METHODS OF PAYMENT

We accept the following Major Credit Cards:

Visa	American Express	Bankcard	Mastercard	Diners Club

All prices are displayed in Australian dollars ($AUD) and will be charged at the official daily exchange rate at the time of purchase.

Please note this web site is owned by 'Estate Security Services Pty Ltd'. Therefore Estate Security Services will appear on your receipt and credit card statement. BloominFlowers.com will not appear on your statement.

GST (Goods and Services Tax)

Goods and Services Tax (GST) is included in the listed prices.

COPYRIGHT

Unless otherwise indicated, BloominFlowers.com owns all the information on this Web Site. All rights reserved. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without the specific prior written consent of BloominFlowers.com.

SUBSTITUTIONS

Products may vary in size and appearance due to design interpretation and availability. Should a particular flower, container or product be unavailable due to seasonal or stock variations, we reserve the right to substitute goods of equivalent or greater value. In all cases, the utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item.